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09-06-2010 04:38 AM
I've just bought a new computer : http://bit.ly/aivVlj
My remote dosen't work : no infrared signal.
Cannot use Media Center or change volume...
Of course I've put cells inside ! I have only a red light on a remote, but no action.
The infrared receptor is near the SD slot on the unit.
Tried to look at the eHome driver with no luck.
Any help ?
Anthony / Paris
09-06-2010 11:16 AM
Your PC is under warranty so you should contact HP support.
HP's support number is 800-474-6836 or 800-HPINVENT or online here.
You might try opening up the PC and look to see that all the cables are attached.
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 2K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
09-22-2010 12:39 PM - last edited on 04-18-2016 11:57 AM by OscarFuentes
Don't know if you are still working this issue but this link may be helpful. Best of luck.