cancel
Showing results for 
Search instead for 
Did you mean: 

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
anthonymasure Honor Student
Honor Student
2 1 0 0
Message 1 of 5
1,634
Flag Post
HP Recommended

Remote doesn't work in my HP HPE Elite 330

I've just bought a new computer : http://bit.ly/aivVlj

My remote dosen't work : no infrared signal.

Cannot use Media Center or change volume...

 

Of course I've put cells inside ! I have only a red light on a remote, but no action.

The infrared receptor is near the SD slot on the unit.

Tried to look at the eHome driver with no luck.

 

Any help ?

 

Thanks,

 

Anthony / Paris

0 Kudos
Tags (1)
4 REPLIES 4
Provost
Provost
29,934 27,539 1,807 5,036
Message 2 of 5
1,625
Flag Post
HP Recommended

Remote doesn't work in my HP HPE Elite 330

Hi,

 

Your PC is under warranty so you should contact HP support.

 

HP's support number is 800-474-6836 or 800-HPINVENT or online here.

 

You might try opening up the PC and look to see that all the cables are attached.

HP Photosmart 6520
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 2K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
0 Kudos
Grad Student Grad Student
Grad Student
202 201 9 35
Message 3 of 5
1,563
Flag Post
HP Recommended

Remote doesn't work in my HP HPE Elite 330

Don't know if you are still working this issue but this link may be helpful.  Best of luck.

 

http://support.hp.com/us-en/document/c01744910

I work for HP. When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
0 Kudos
anthonymasure Honor Student
Honor Student
2 1 0 0
Message 4 of 5
1,499
Flag Post
HP Recommended

Remote doesn't work in my HP HPE Elite 330

I've got a new one with the warranty, still don't work...

I asked for a refound to buy another model.

Think it's a serial /design issue.

0 Kudos
minubhatia453 Honor Student
Honor Student
2 2 0 0
Message 5 of 5
1,457
Flag Post
HP Recommended

Remote doesn't work in my HP HPE Elite 330

Hi, You should contact HP service centre for best solution to your problem. Thanks

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation