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writer10065 Student
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Reset computer does not have Energy Star software

HP 110-014 Desktop PC (ENERGY
Microsoft Windows 10 (64-bit)

I reset my HP computer but the Energy Star software does not appear.

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HP Recommended

Reset computer does not have Energy Star software

Hi there @writer10065,

 

I hope you find your Support Forum experience a positive one!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.  I understand that you reset your computer, and you noticed that Energy Star software is not present.  I am happy to help with this.

 

Looking at the support page for your model, HP 110-014 Desktop PC (ENERGY STAR), it does not have any drivers for Windows 10.  When you installed Windows 10 was it an upgrade installation or did you later perform a clean install?   After upgrading to Windows 10, was the Energy Star software still present? 

 

If the Energy Star software did not survive the Windows 10 upgrade it is likely that Windows 10 itself did not migrate it.

 

Please let me know.

Malygris1
I work on behalf of HP
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