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Meko17
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Restart update stalled. Now will not boot

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Pavilion 510
Microsoft Windows 10 (64-bit)

When I logged off last night I noticed it had an update so I updated and shut down.  I restarted it later last night and it stalled on updating.    I turned it off and it started on previous version.  I again tried to update and restart.  It stalled again.  I got it updating again and left it on all night to see if it just needed time, but this morning it was stalled again, still a black screen.  I have only had this computer for 2 weeks and only downloaded a single game, WoW.  I cannot find any help on support pages and cannot locate a number to call.  I stopped my husband from doing the "required" update on his computer which is only 6 months or so older than mine.  Any help would be appreciated.  Thank you

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Resolv_S
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Hey@Meko17,

 

Thanks for reaching out to HP Support Forums. One stop for all solutions about your HP product.

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

I was going through your post and would like to help you. Thank you for sharing the issue details.

This seems to be an issue with the Windows update issue.

I am fortunately able to find a workaround.

I will share steps which I request you to follow and check if that works.

  • Disconnect the power cable from the back of the PC.
  • With the power cable disconnected, press and hold the power button for 15 seconds.
  • After 15 to 20 seconds, reconnect the power cable and power up the PC and check if it boots fine.

 

Hope this helps, for any further queries reply to the post and feel free to join us again.

 

Resolv_S

 

Glad to help you. I work for HP

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Meko17
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It still did not start up. Finally got it to run some tests and all are checking out fine
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MKazi
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@Meko17

 

Thanks for replying with the results. 🙂 I appreciate the steps you have performed and have certainly done a great job. If the hardware tests (hard drive and memory) have passed then the evidence points towards the operating system. Let me help you to troubleshoot the operating system. 

 

I recommend you to follow the step by step HP troubleshooter guide to isolate the issue and arrive at a solution: http://hp.care/2fqSeOU. Let me know how it goes. I'm always here to support. Good luck!

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