When I logged off last night I noticed it had an update so I updated and shut down. I restarted it later last night and it stalled on updating. I turned it off and it started on previous version. I again tried to update and restart. It stalled again. I got it updating again and left it on all night to see if it just needed time, but this morning it was stalled again, still a black screen. I have only had this computer for 2 weeks and only downloaded a single game, WoW. I cannot find any help on support pages and cannot locate a number to call. I stopped my husband from doing the "required" update on his computer which is only 6 months or so older than mine. Any help would be appreciated. Thank you
Thanks for replying with the results. 🙂 I appreciate the steps you have performed and have certainly done a great job. If the hardware tests (hard drive and memory) have passed then the evidence points towards the operating system. Let me help you to troubleshoot the operating system.
I recommend you to follow the step by step HP troubleshooter guide to isolate the issue and arrive at a solution: http://hp.care/2fqSeOU. Let me know how it goes. I'm always here to support. Good luck!
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