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    Fix Windows 10 Update Issues

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SLOW computer Cannot reset to factory

HP Recommended
Envy 23 Touchsmart
Microsoft Windows 10 (64-bit)

HP Envy (All-in-one) Win 10  x64-based pc  Intel core 17

 

I have tried many times to set back to factory and it will not do.  The reason for set back is so slooooow. Can't seem to do anything without terrible lag now.

Of course my warrenty just ran out.

Help please 

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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

Hi@CherTops,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Slow performance on the PC. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I recommend you try the following links and check if they help. Follow them in the order mentioned.

 

Slow performance: http://hp.care/2bFDPcU

 

Perform hardware test: http://hp.care/2bjZGry

 

Perform recovery: http://hp.care/2byIEKi

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

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I work on behalf of HP

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Message 3 of 3
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HP Recommended

Hello,

 

Maybe you upgrade to Windows 10??

 

This would break HP Recovery from HDD.

 

Do you have HP recovery discs or USB stick?

 

The Grzy

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