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Student
Posts: 1
Member Since: ‎04-30-2012
Message 1 of 5 (8,725 Views)

SMART short self test failed HD521-2W

HP diagnostics SMART short self test failed code  HD521-2W . How can this be corrected?

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Provost
Posts: 93,167
Member Since: ‎07-13-2010
Message 2 of 5 (8,723 Views)

Re: SMART short self test failed HD521-2W

Normally you have to replace the hard drive to correct the problem.

 

You can google the error and find various references to this error code.

 

For example:

 

http://www.geekstogo.com/forum/topic/217946-error-hd521-2w/

 

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems/PC-Doctor-Error-HD521-2W/td-p/245284

 

http://answers.yahoo.com/question/index?qid=20070120024458AAltv4O

 

Paul

Tutor
Posts: 17
Member Since: ‎12-20-2012
Message 3 of 5 (6,920 Views)

Re: SMART short self test failed HD521-2W

YES , EXACTLY THE SAME PROBLEM ;
THE FORUMS ARE SAYING THIS IS EITHER A HARD DRIVE FAILURE OR A FALSE POSITIVE ; HOW DO I KNOW WHICH IS TRUE IN MY CASE ???
Distinguished Professor
Posts: 3,551
Member Since: ‎05-31-2012
Message 4 of 5 (6,901 Views)

SMART short self test failed HD521-2W

Hello RUNT66,

The first step is trying another hard drive. Without changing out the hard drive you will never know if it will fix the problem or it still exists.
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Associate Dean
Posts: 9,090
Member Since: ‎12-04-2012
Message 5 of 5 (6,898 Views)

Re: SMART short self test failed HD521-2W

It's a sign that your disk-drive is starting to fail.

 

Follow the instructions that appeared on the screen that showed the "short self-test failed" message, and contact HP.

Get the product-number and the serial-number from the tags on the computer (either on the back of a HP desktop, or underneath the battery on a HP Netbook or notebook).

 

If the warranty on your computer is still valid, HP will replace the disk-drive for _free_ -- they even pay shipping for you to return the "bad" disk-drive to them.

 

While you're waiting, backup all your files & settings (use the Windows File Transfer Wizard) into one file, saving that file onto an external disk-drive, or onto a large (16GB? 32GB?) USB memory-stick.

 

HP will even send you either a set of DVD disks, or a bootable USB memory-stick.

Remove the old disk-drive, insert the replacement, and boot from the disks/memory-stick to install Windows onto the new disk-drive.

 

Return the old disk-drive to HP, to qualify for the "free" part of the replacement.

 

Or, if the warranty has expired, try to use a program on the disk-drive to write a "Recovery Set" of DVDs (or memory-stick), which you will use to reinstall Windows.  As above, use that Wizard to backup your files/settings.

Then, purchase a new disk-drive, install Windows, and use the Wizard to reload from your backup.

 

Your old disk-drive is still yours to keep -- just in case you need to reinstall it to copy  "one more file"  from it onto a USB memory-stick.  :-)

 

 

 

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