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CAESAR12
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Message 1 of 2
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START UP PROBLEM

HP Recommended
HP PAVILLON500-107eb
Microsoft Windows 10 (64-bit)

Since someweeks my HP 500 starts and restarts several times.When after minutes long  the startscreen appears , the cursor dozs not work. Ik brought my complete installation(except the modem!!!) to my local HP supplier and it worked.

After  bringing back PC to my home it was OK for a few days.

Again the PC needs several minutes to start up with many trials...Th green power light is on but as said the only not tested peripheral is the modem...

Please Help as i see my supplier only next week and i need desparatly to finisch a paper;

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A4Apollo
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Message 2 of 2
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HP Recommended

Hi! @CAESAR12, Thanks for stopping by HP forums!

 

I understand that you have startup issues with your PC.

 

Don't worry I'd like to help.

 

Did you make any software or hardware changes to your PC?

 

Try performing a hard reset on your PC and check if it helps.

 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset." Use the following steps to perform a hard reset on a computer:
Turn off the computer completely; disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
If the computer starts, you are done.
If the computer still does not start and exhibits the same problem, continue the troubleshooting.

 

Refer this article to further troubleshoot start up issues.

 

 

I'll keep an eye out for your response.  

I hope you have a great day! 🙂

A4Apollo
I am an HP Employee

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