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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Save as word doc issue

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I am new to the HP Sprout, I have been scanning documents and when I save as, to send them to my boss it will only save as a sproutdoc, no other option is available on the drop down list, so the document does not open on his apple mac.

could any one help me with this please.

Thanks

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@CK6_2016 Unfortunatly the Sprout does not save in native MS Word doc format (*.docx or *. doc ) so your best option for compatability would be to save as .PDF and the Mac should be able to open it.

 

Regards,

Olenn_D

I am an HP Employee - Sprout Support
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Thank you,
But my desktop is only offering sroutdoc, no their options when I press save as, I can save it to my documents, - then I give the document a name- then the box below, only offers sprout doc, not all files?
Do I need to install a converter?
Thanks for your help!

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@CK6_2016 Based on your responce I have a feeling you may not be doing DocScan correctly so here is a quick tutorial Video on this that may help you.

 

https://youtu.be/PVyH71kF3tw

 

Look over this and if you still are having troubles you may want to contact the HP Sprout support line to get more assistance.

 

Regards,

Olenn_D

I am an HP Employee - Sprout Support
Learn how to scan documents on the Sprout by HP. Use the Doc Scan app to scan the document, then annotate the document scan with ink, text, and images using ...
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Thank you,
I do believe I did t share the document off the Matt, hence it not going as PDF ,
I will retry and once I have completed, I will accept as am solution, many thanks!
C x
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