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Charlesbuzz Top Student
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Screen goes off for a few second

HP Elite One 800 P5V08UT
Microsoft Windows 10 (64-bit)

Hello,

 

I have the following problem, randomly, the screen of my Elite One (P5V08UT) turns off (turns black) for a few seconds and back on. There is no error message when the issue comes, before or after the insident. This problem can happen often in a short period of time, and then everything goes correctly for a few hour

 
Windows 10 64bits is installed on this machine


I made sure that the graphics driver is up to date (Version 20.19.15.4285)

graphic adaptor is Intel HD Graphics 530

 

what do you recommend?

 

Thanks for your help

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Teacher Teacher
Teacher
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Screen goes off for a few second

Hello Charlesbuzz

 

Welcome and Thank you for posting your query on HP Support Forum

 

Does the screen go black even in the BIOS?

 

Also try updating the BIOS and link is given below:

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=8818663&swItemId=vc_160566_1&swEnvOid=406...

 

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K B T 86
Although I am an HP employee, I am speaking for myself and not for HP

I am an HP employee
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Charlesbuzz Top Student
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Screen goes off for a few second

thanks for your advice, I did upgrade the bios software and the graphic driver without solving this issue.

 

 

I notice that the problem occurs only with Microsoft Edge is running and that the page displayed has video or animated gif, same thing if I use Twitter (download from the Windows 10 store) when there is a video or an animated gif running.

 

the problem did not happen anywhere else

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