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02-16-2016 04:14 PM - edited 02-17-2016 04:47 AM
I have the following problem, randomly, the screen of my Elite One (P5V08UT) turns off (turns black) for a few seconds and back on. There is no error message when the issue comes, before or after the insident. This problem can happen often in a short period of time, and then everything goes correctly for a few hour
Windows 10 64bits is installed on this machine
I made sure that the graphics driver is up to date (Version 220.127.116.1185)
graphic adaptor is Intel HD Graphics 530
what do you recommend?
Thanks for your help
02-22-2016 07:55 AM
Welcome and Thank you for posting your query on HP Support Forum
Does the screen go black even in the BIOS?
Also try updating the BIOS and link is given below:
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K B T 86
Although I am an HP employee, I am speaking for myself and not for HP
02-24-2016 06:30 PM
thanks for your advice, I did upgrade the bios software and the graphic driver without solving this issue.
I notice that the problem occurs only with Microsoft Edge is running and that the page displayed has video or animated gif, same thing if I use Twitter (download from the Windows 10 store) when there is a video or an animated gif running.
the problem did not happen anywhere else