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Tayler1 Student
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Screen won't turn on, HP All In One C020

HP All In One 20 C020
Microsoft Windows 10 (32-bit)
Power went out yesterday for a short while (less than 5 minutes) came back on and computer screen hasn't come on since the outage. Have tried unplugging the computer (and everything else that was connected to it) nothing has worked 😡
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HP Support Agent
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Screen won't turn on, HP All In One C020

@Tayler1 Welcome to the HP Support Forum!

 

I understand that you are unable to see anything on the screen after the power outage.

 

Step 1: We will first perform a hard reset.          

  • Turn off the computer.
  • Disconnect power supply and all external peripheral devices.
  • Press and hold down the Power button for about 15 seconds to drain any residual electrical charge

Step 2: Connect the power supply and turn on the PC and see if fixes the issue.

Step 3: Secondly, check if the brick on the power supply is getting warm.

Step 4: If it is not then it could be a power supply issue because of which the PC is not powering on.

 

Let me know how it goes and we can take it forward from there.

 

**Click Accept as Solution on a Reply that solves your issue to help others**

******Clicking the Thumbs-Up button is a way to say -Thanks!******

 

Anoop
I am an HP Employee
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