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jimmyd18 Honor Student
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HP Recommended

Set up Scanning; printing works fine

OfficeJet 6830
Microsoft Windows 10 (32-bit)

I installed OfficeJet 6830 software with my replacement refurbished printer that HP sent.  Can print but cannot scan.  HP troubleshoot doesn't help

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Provost Provost
Provost
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HP Recommended

Set up Scanning; printing works fine

Hi,

You may have to start from your computer first:

    Double click printer icon on desktop,
    Select Manage Scan to Computer
    Click Enable -

You can start this automatically with Windows BUT you will get an arror message if you turn on the computer BEFORE the printer.

Regards.

BH
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jimmyd18 Honor Student
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Set up Scanning; printing works fine

I don't have the computer icon on my computer any more.  Not sure where it went or how to get it back.

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jimmyd18 Honor Student
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Set up Scanning; printing works fine

I found the icon but it does not have an option to scan to computer.  Everything in the scan section once you click the icon does not link or connect to anything.

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