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    Fix Windows 10 Update Issues

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Set up Scanning; printing works fine

HP Recommended
OfficeJet 6830
Microsoft Windows 10 (32-bit)

I installed OfficeJet 6830 software with my replacement refurbished printer that HP sent.  Can print but cannot scan.  HP troubleshoot doesn't help

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HP Recommended

Hi,

You may have to start from your computer first:

    Double click printer icon on desktop,
    Select Manage Scan to Computer
    Click Enable -

You can start this automatically with Windows BUT you will get an arror message if you turn on the computer BEFORE the printer.

Regards.

BH
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HP Recommended

I don't have the computer icon on my computer any more.  Not sure where it went or how to get it back.

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HP Recommended

I found the icon but it does not have an option to scan to computer.  Everything in the scan section once you click the icon does not link or connect to anything.

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