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08-01-2016 05:57 AM
I installed OfficeJet 6830 software with my replacement refurbished printer that HP sent. Can print but cannot scan. HP troubleshoot doesn't help
08-01-2016 04:39 PM
You may have to start from your computer first:
Double click printer icon on desktop,
Select Manage Scan to Computer
Click Enable -
You can start this automatically with Windows BUT you will get an arror message if you turn on the computer BEFORE the printer.
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