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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-16-2016 08:49 PM

HP Recommended
Product: Z240

Feel like an idiot asking this, but I'm setting up a new z240 workstation & monitor. The monitor came with an HDMI cable. It plugs into the monitor securely with ease. I just can't get the other end to plug into the tower.

Am I overlooking something obvious? The plug is in the correct port, connections matching. It just wont click in & I'm afraid of forcing it and damaging the connections.

3 REPLIES 3

‎12-21-2016 06:27 AM

HP Recommended

Hi Rob427,

 

Maybe the port on your z240 is actually a DisplayPort, not an HDMI port? Compare:

DisplayPort

HDMI port

You can use a DisplayPort -> HDMI adapter if needed.

 

Good luck!

Frank

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‎12-21-2016 10:37 AM

HP Recommended

Thanks Frank.

That is the exact issue. HP shipped the monitor with an HDMI cable, Nothing for displayport.  From what I found in PDA files on online, there should have been a VGA cable as well.

I'm very surprised that after I worked with an HP sales rep to purchase this monitor & tower, that HP would ship it without any way to connect the two.

I spent some time emailing & talking on the phone until they agreed to send an adapter without additional charges.

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‎12-21-2016 10:47 AM

HP Recommended

Glad you got it sorted.

And kudos for not trying to force a connector where it didn't want to go!

I keep learning that additional force is rarely the answer.

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