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Rob427
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Setting up z240. HDMI cord plugs into monitor, won't plug into tower

Z240

Feel like an idiot asking this, but I'm setting up a new z240 workstation & monitor. The monitor came with an HDMI cable. It plugs into the monitor securely with ease. I just can't get the other end to plug into the tower.

Am I overlooking something obvious? The plug is in the correct port, connections matching. It just wont click in & I'm afraid of forcing it and damaging the connections.

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fmyhr
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Setting up z240. HDMI cord plugs into monitor, won't plug into tower

Hi Rob427,

 

Maybe the port on your z240 is actually a DisplayPort, not an HDMI port? Compare:

DisplayPort

HDMI port

You can use a DisplayPort -> HDMI adapter if needed.

 

Good luck!

Frank

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Rob427
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Setting up z240. HDMI cord plugs into monitor, won't plug into tower

Thanks Frank.

That is the exact issue. HP shipped the monitor with an HDMI cable, Nothing for displayport.  From what I found in PDA files on online, there should have been a VGA cable as well.

I'm very surprised that after I worked with an HP sales rep to purchase this monitor & tower, that HP would ship it without any way to connect the two.

I spent some time emailing & talking on the phone until they agreed to send an adapter without additional charges.

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fmyhr
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Setting up z240. HDMI cord plugs into monitor, won't plug into tower

Glad you got it sorted.

And kudos for not trying to force a connector where it didn't want to go!

I keep learning that additional force is rarely the answer.

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