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dibbstibbs
Level 1
14 7 0 0
Message 1 of 3
625
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Smart Zero Image Capture Fails - HPDM 4.5

HP Recommended

I get the following error message while trying to capture a Smart Zero client image.  I check the FTP settings (using FileZilla) an everything looks good or at least from what I can see anyway.  Has anyone come across this error before? 

 

2013-06-18 15:46:09 Successfully sent task to the Device Management Gateway

2013-06-18 15:46:11  Task has been retrieved by the Agent.

2013-06-18 15:46:13 Capture image to the Master Repository.

2013-06-18 15:46:13 Failure capturing SmartZero-Base-HPTx to /Repository/Images/S0-CORE-HPTX.

2013-06-18 15:46:13 NOT SUPPORT!

2013-06-18 15:46:13 Failed to execute common task.

2013-06-18 15:46:13 ErrorCode: 14000052, Error Detail: Unsupported task.

2013-06-18 15:46:13 Failed to execute common task.

2013-06-18 15:46:13 ErrorCode: 14000052, Error Detail: Unsupported task.

 

2 REPLIES 2
DeanC911
Level 3
54 54 3 2
Message 2 of 3
Flag Post
HP Recommended

Here are two possible causes for the Unsupported Task error...

 

1. You did not udate the agent prior to the capture task.

2. Your hardware and\or OS version is not supported for the imaging task.

 

Please check the release notes for your HPDM version for hardware\OS compatability.

 

If you have a t5335z Smart Client, then imaging is not currently supported with HPDM 4.5. Support will be added back in with SP3 due in a few weeks. If you have a different model, please post back with the model and OS version details and perhaps we can be of further assistance.

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lifemore
Just joined
1 1 0 0
Message 3 of 3
Flag Post
HP Recommended

if you don't have something in you HP to support capture images, you can install this image capturing software c#. i have tried it on the camera, working well. you can test onthe pc, hope it is useful to you. 

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