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02-27-2016 12:09 PM - last edited on 02-27-2016 01:12 PM by danny-r
on 2/17/16 [Personal information removed] and again on 2/26/16 had live chats with HP to correct the issue with no longer getting sound thru my HP 750-114 to my Dell Monitor S2415H. Sound thru the monitor works perfectly until I use some of my programs or an upload appears. Both times the HP tech had to uninstall sound driver and reinstall the driver. Each time I spent at least 1.5 hours on live chat while they corrected the issue.
The last correction lasted less than 24 hours and the red X at the speaker on the task bar appeared which told me to connect external speakers. The sound works with external speakers connected but I am not happy with that solution as originally it worked fine for at least two months using my monitor.
The last technician even had my dell monitor set as the default sound monitor.
Even with the external speakers plugged in if I insert a CD I do not get any sound!!!!!.
I am extremely frustrated with HP and Windows 10 regarding this on going issue. My last HP has less problems over the 6 years I had it compared to this new computer.
Unfortunately I know just enough to get myself in trouble with the computer so unless I get step by step instructions I am reluctant to uninstall the driver and re install the sound driver myself.
FRUSTRATED BEYOND BELIEF!!
03-01-2016 09:49 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
05-25-2016 09:21 AM
I have the same problem, I use external speakers and they work fine but there's some time when the audio switch to the internal audio of the lap top, just for a few seconds, and the it switches back to the external speakers.
I have a Hp ProBook 645, Windows 10, I checked the drivers and troubleshoot problems, but it doesn't detect any problem.