Note on archived topics.
10-23-2016 03:59 PM
HP TouchSmart 610-1280qd is not alive for now Please help to solve it
When I was watching a video w/ using a flash player on my HP TouchSmart 610-1280qd all-in-one suddenly computer shutting down by itself with strange sound from fan
That happens a couple times w/ Win 7 and more often w/ windows 10 because of that I decided to upgrade the BIOS
So, In the middle of upgrade computer was shutting down by itself and when I tried to restart PC and gives me 8 beeps and in a very little while shutting down
Sounds AMI BIOS can not be initiated or video card
I tried to remove a battery and change a jumper to reset BIOS and install new video card
So far nothing helps
Any solution ?
fan on video card is good
10-23-2016 04:40 PM - edited 10-23-2016 04:42 PM
Allow me to welcome you to the HP forums!
I wish I had good news for you -- but I don't ...
According to the HP product page, the ONLY BIOS update version available is from back in 2011 and that was for Win7, not even Win8, and certainly -- NOT for Win10.
BIOS corruption is serious -- REALLY serious -- to the degree that this is probably NOT fixable, at least, without paying a LOT of money to a certified repair facility to reflash the BIOS chip in your desktop.
Here are some troubleshooting steps you can try: http://support.hp.com/us-en/document/c04126730
But, if these don't work (and they probably will NOT), your only recourse will be to pay someone to reflash the BIOS in your desktop. Here is information on HP Service Centers:
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
10-26-2016 06:36 PM - edited 10-26-2016 06:54 PM
Thank you so much for your reply. Unfortunately nothing works for my all-in-one
It is not a laptop it s a big all-in -one It was maximum PC for 2012 with 16 Gb RAM Blu-ray RW , drive and i7 old generation so on ... and it is still good one There is no all-in one for me in the market with 32 Gb RAM and Blu-ray RW to replace it
So it s very difficult to ship it I have no box for this PC
Simply, I am look for Certified HP Service Center in New York City (like Apple has it) or real someone HP Certified professional in New York City boroughs (Brooklyn and Manhattan would be great) who authorized or has HP certificate
[email for contact removed by system]