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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 07:20 AM

HP Recommended
Product: 260-p026
Operating System: Microsoft Windows 10 (64-bit)

In trying to add a device (my HP Laserjet m1212nf mfp) to the support assistant, it cannot locate it when I click find device.  Is there a way to add it manually or is there something I am not doing?  Printer is attached to the network and works fine from the desktop, two laptops, and tablets.

2 REPLIES 2

‎03-22-2017 08:25 AM

HP Recommended

Hello,

 

Try following the below document to manually add your Printer to Support Assistant.

 

http://support.hp.com/in-en/document/c03467905#AbT2

 

If that does not help then you can try uninstalling and reinstalling the software. A standalone is available in the link below:

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...

 

 

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

***Although I am an HP Employee, I am speaking for myself and not for HP***

 

 

I am an HP employee

‎03-25-2017 07:48 AM

HP Recommended

Shoulda known not to trust a mile long try this and this and this canned document.  Ended up reinstalling the software and now can't print from my laptops.  Thanks for nothing.

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