System reboot

[Shannonh107]

Hi I am wondering if you could help me well I turn my laptop on today and it toke 25 mins to load and wheb it load it was show so I got lthe to the laptop screen it started to crash and I was doing stuff and it frozen on me so I restored it and it was cm up with system reaping so I when on that tryed to restall windows it got to 14% and was like undoing changes
So I turn off bk on and now it's stick on preparing automatic reapiar

[WAWood]

@Shannonh107

Hello;

Allow me to welcome you to the HP forums!

I read your post about your problems and wanted to help -- but need more information.

First of all, we need the detailed product number of your PC: http://support.hp.com/us-en/document/c03754824?jumpid=reg_r1002_usen_c-001_title_r0001

Second,  I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed once you provide the information.

Thanks