02-28-2017 10:17 PM
03-01-2017 11:55 AM
Allow me to welcome you to the HP forums!
I read your post about your problems and wanted to help -- but need more information.
First of all, we need the detailed product number of your PC: http://support.hp.com/us-en/document/c03754824?jumpid=reg_r1002_usen_c-001_title_r0001
Second, I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?
This is important as the recovery/reset method is different for the two situations.
We can proceed once you provide the information.