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jab14 Honor Student
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slimline
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Does anyone think it is a lack of customer service when you are told that a technical support person can not help you with your technical issue unless you buy into a tech plan first.  What ever happened to providing the customer with service and working with them to fix the computer and pay for what needs to be fixed upon determining the issue?

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jab14

 

Hello;

Allow me to welcome you to the HP forums!

 

The HP warranty provides for HP Technical Support without charge for the duration of the one-year warranty.

 

If your PC is older than that, the warranty has expired and HP is then not obligated to provide free technical support.

 

Also, the PC is only warranteed for support for the original OS that comes preinstalled, if you change that, you are on your own.

 

So, is your PC less than a year old and does it still use the original OS that came preinstalled?


We can proceed once you provide the information.

Thanks

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jab14 Honor Student
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My warranty ends in April 2016 and th OS that was installed was never changed, modified or adjusted. I was on the phone with tech support for over an hour and. I would would help me unless I agreed to and purchases up front a service agreement they wounldnt even look at the machine to determine a potential issue.
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jab14 Honor Student
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Excuse me type my warranty expiration date incorrectly it expires in April 2017. Still. I tech support person would look at my computer.
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OK, that doesn't sound right to me -- as you should be able to get Tech Support while the original warranty is still in effect.

 

I will raise this to the attention of the board Admins -- and you should be getting a PM from them about this.

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Hello @jab14,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.


If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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