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TC-1
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The following information programmed into the system board is missing or invalid: System Board (100A

HP Recommended
Pavilion Desktop 510-a010
Microsoft Windows 10 (64-bit)

I bought a new HP Pavilion Desktop 510-a010 computer from Best Buy on May 4, 2017. When I open the computer, I get a blue screen with the following message: “The following information programmed into the system board is missing or invalid: System Board (100A), Product Names, Product Serial Number, Product Number.” How can I get rid of this? A new computer should not be doing this.  (It goes away after I hit the spacebar, and I can use the computer.) I have installed an updated Windows 10 and Bios (time consuming processes), but that did not solve the problem. HP wants me to send my Desktop back to them to fix it. Can it be fixed in some easier way?

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Grzwacz
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TC-1

 

HP will have to either add the missing bits to the microcode in the motherboard or replace the motherboard.

 

It looks to me you that will have problems with the warranty if you don't send the PC to HP for a fix.

 

Grzy

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Thanks for the help. I am not qualified to mess with the motherboard. My HP Support Assistant says that my warranty is still good. I may just have to live with this. I can't afford to be wtihout my computer long enough to send it to Indiana.

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Grzwacz
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TC-1

 

Sounds good.

 

You may also have a problem when you try to do an HP Factory Recovery.

 

One of these days Windows may complain to activate and it may fail. If this stuff happens out of warranty you will have to pay to fix it.

 

All the best. I hope you don't have any of these problems.

 

Grzy

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