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Student
Posts: 1
Member Since: ‎09-13-2016
Message 1 of 2 (138 Views)

Touch Screen not working

Product Name: Pavilion 23-h055la
Operating System: Microsoft Windows 10 (64-bit)

I bought a pavilion 23 like 2 year ago, it came with windows 8, it works perfect until the windows 10 update.

 

i update my computer to windows 10 and the touch screen did not work, i call several times (a lot of times) to the hp call center and they told me to reverse de window 10 update because there were no driver to work with windows 10.

 

I sent Email to suports assitant with no anwers then my coputer warranty ends

 

i try instaling every update, but still not working.

 

if someone could help me with this problem i would be appreciated.

 

i would not go back to windows 8 because i do not see this as a solution to this

 

 

Greatings from colombia 

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Retired
Posts: 7,771
Member Since: ‎09-10-2014
Message 2 of 2 (111 Views)

Re: Touch Screen not working

Hi @SilfredoAG,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.


If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Malygris1
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