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10-15-2016 04:42 AM
I noticed my touch screen is not working. So I took several steps to fix it but to no avail. The first step was checking to see if drivers were updated but I could identify where the were located in device manager..2nd step was to load hp support assitant and now that is not helpful because it will not open when I click on ? tab
10-17-2016 12:26 PM
Welcome to the HP Forums,
I hope you're well :)
As I understand the touchscreen isn't working anymore,
don't worry, though, as I have a few steps that should resolve your concern:
First, let's start with performing a hard reset to release any excessive static/power that could have caused the issue:
To perform a hard reset on a computer with a removable battery, use the following steps:
- Turn off the computer.
- Remove the computer from any port replicator or docking station.
- Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
- Unplug the AC adapter from the computer.
- Remove the battery from the battery compartment.
- Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
- Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.
- Press the Power button to turn on the computer.
- If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
- After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers.
Second, enable the touch screen driver in Device Manager:
- In Windows, search for and open Device Manager.
- Expand the Human Interface Devices heading.
- The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device.
- If the option to enable the device is included in the menu, click Enable.
If the Enable option does not appear in the menu, continue to the next step:
- Reinstall the touch screen driver in Device Manager
- Install Windows updates
- Update the BIOS and graphics driver
- Configure the touch display
- Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI
- Adjust the power management settings for your touch screen
- Reset your computer
- Perform a Microsoft System Restore
- Perform an HP System Recovery
Click here to know: How to perform each step.
Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Thank you for replying to my post,
If the Touch screen isn't appearing on the diagnostics,
I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer).
If it works on bios, it's a software issue: please revert back to windows 7 to resolve it as either the OS wasn't installed properly (in which case, you can retry the upgrade) or the drivers are not compatible with windows 10 as of now, (you will need to wait for future bios updates that may fix the issue, if you haven't updated the bios, please do)
If it doesn't work on BIOS either, it's a hardware failure and requires a hardware service,
Let me know how that works,
I am an HP Employee