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dreammaker
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Touchsceen will not work after installing new hard drive

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Hi - I have an HP 520-1138 CB and need to replace the Hard drive.  Two questions:  what size hard drive do I need to purchase to replace the HD (2.5 inch or 3.5 inch?) and how do I boot the computer up once I install the new HD?  I have a recovery disc but how do I reinstall windows?

Thank you.

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WAWood
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@dreammaker

 

Hello;

Allow me to welcome you to the HP forums!

 

Your PC comes with a 3 1/5" drive, and according to the specs I found, it is a 2TB drive.

 

But ... HP Recovery Media is usually a three-DVD set that often includes a CD of drivers and software -- so I'm having a hard time believing that you have a single disk that will recover the PC.

 

With HP Recovery Media, you reboot the PC from the first disk and follow the directions.  It will automatically format the drive and install everything for you.

Good Luck

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***Please mark Accept As Solution if my post solved your problem***

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dreammaker
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Thanks!  That's helpful.  I purchased the HP all in one at Costco.  It did not come with any DVDs/CDs.  Any idea where I can get the recovery media disks?

Thanks again.

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WAWood
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@dreammaker


Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.

Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. This could be an oversight by HP, or it could also mean that HP no longer stocks the recovery media for your PC.

You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:


If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836


If HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/


Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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