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dy2909 Student
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Touchscreen has stopped working

Pavilion 11-n012na
Microsoft Windows 10 (32-bit)

Everything else is working fine, but the touchscreen has stopped working altogether. I tried a few basic things like goig into Device Manager but they said all was working correctly. 

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Touchscreen has stopped working

Hi @dy2909,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the touch screen not working. I would like to assist you today with resolving this issue.

 

Please look at the documents for Troubleshooting Touch Screen Issues (Windows 10, 😎

 

There are two drivers I suggest you download and install. The links below will start the download for you.

Intel High-Definition (HD) Graphics Driver  If high-definition multimedia interface (HDMI) video out...

 

Intel Virtual Buttons Driver   Intel Virtual Buttons software allows the virtual buttons to adjust c...

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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