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Zaidnatalie Honor Student
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Touchscreen stopped working but everything else seems fine

HP pavilion notebook
Microsoft Windows 10 (32-bit)
I've had my laptop since August and its great but about a month ago my touch screen stopped working. It had been working fine every since I bought it but I can't seem to find out what went wrong. It might be a setting but I've tried correcting that already... HELP
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Associate Dean Associate Dean
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Touchscreen stopped working but everything else seems fine

Hi

 

Please find the link given below might help you to fix your issue.

 

http://support.hp.com/us-en/document/c04789449

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
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HP Support Agent
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Touchscreen stopped working but everything else seems fine

Hiya @ 

 

Welcome to the HP Support Forums! I'd be happy to help you with your Touch Screen. I understand from your description that you have a Pavilion notebook that was working well until about a month ago, and I think I can assist!

 

Although the following document title indicates it pertains to Windows 8 PCs, it also applies to Windows 10 and I suggest you review the solutions presented: HP All-in-One PCs - Troubleshooting Touch Screen Issues (Windows 😎.

 

If the issue persists, let me know and I will do all I can to help. If however this resolves the issue, please click the Accept as Solution button below. 

 

Thanks. 

Sunshyn2005
I work on behalf of HP


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Zaidnatalie Honor Student
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Touchscreen stopped working but everything else seems fine

Hello unfortunately this didn't work for me. Apparently I don't have Tablet PC Settings on my control panel and I'm having trouble regaining it. I'm not sure what to do from here

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HP Support Agent
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Touchscreen stopped working but everything else seems fine

Hi @Zaidnatalie

 

I'd like to direct you to a post written by @EmeraldAvenger that I think could help: Re: HP Pavilion TouchSmart 14-n055sa - Touchscree​n not working

 

Please complete the recommendations posted and if the issue persists, post back here with the answers to the questions you see posted. I will list them below for easy reference for you:

 

Has the Touchscreen worked at all since Upgrading to Windows 10?

Did this happen after you had done a Windows Update?

Have you checked to see if the driver has been disabled?

Have you tried to run the Windows Troubleshooter?

Have you tried to Perform a hard reset?

Have you tried to Update the BIOS and graphics driver?

Have you tried to Perform a touch screen diagnostic test in HP Hardware Diagnostics?

Have you tried to Configure the touch display?

Have you tried to Enable the touch screen driver in Device Manager?

 

Thanks, I look forward to hearing back from you. 

Sunshyn2005
I work on behalf of HP


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