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11-18-2010 07:22 PM
I bought a touchsmart 600-1255qd earlier this year, which supposed to have came with "Blu-ray player & SuperMulti DVD burner with LightScribe Technology ". I recently bought a set of lightscribe disks and couldn't get it to work. My device manage lists the drive as "hp DVDWBD TS-TB23L".
Does this drive support lightscribe? Did HP install the wrong drive? Anyone else have this problem?
12-17-2010 02:24 PM - last edited on 04-18-2016 12:19 PM by OscarFuentes
FYI, HP fraudulently advertised that my custom ordered PC would have a slot loading blu ray player/DVD burner with lightscribe technology. The product shipped did not have that feature even though it was listed as having that feature on their website.
HP will now do nothing to correct it. It even appears (after calling HP parts) that a blu-ray player/DVD burner with lightscribe techology does not exist.
Since it took me more than a month to get around to trying to use the lightscribe feature and realizing I couldn't HP wont take my PC back as a return (or even honor correcting the problem as a warranty issue).
What a scam?
Anyone else have this issue? ...Class action lawsuit anyone?
03-21-2011 03:06 PM
The exact same thing happened to me. I just bought a TouchSmart 600-1390 this week from MicroCenter and believed I was getting a computer with Lightscribe. The HP product website says that it has Lightscribe. The MicroCenter product website does not list Lightscribe in the features (which are not a complete listing of all specifications), but Lightscribe is listed in the fine print. This is extremely confusing. I believe that I am a very capable computer user and I feel that I was tricked as well. I didn't find out until after I bought a pack of Lightscribe DVDs.
After a lot of searching on the internet I think that this model either has a Blu-rayDVD player or a Lightscrive DVD drive, not both. I'm actually still not even sure that this is the case.
The box that my computer came in says that I have a Blu-ray drive, and my device is listed as a SuperMulti DVD Burner DVDWBD TS-TB23L. I have to find a Blu-ray disc to double-check this capability to be sure.
09-18-2011 03:48 PM
I bought a HP TouchSmart 600 advertised with a lightscribe drive. Trying to use the computer for printing a lightscribe disc, I found the computer does not have a lightscribe job. Does anyone else have this problem? I have the original documentation and purchase order.
09-20-2011 04:37 PM
If you have BluRay it's likely you don't have lightscribe. After I went thru the run around with HP tech support it seems the options are DVD with lightscribe or BluRay without. They don't (or at least didn't) have any option of ordering a part for a bluray with lightscribe (despite what was shown on their product sales website).
09-21-2011 07:43 AM
Logged on to Support forum. Sent message. Here is reply.
Subject: Re: Touchsmart 600-1255qd with LightscribeAuthor: griff7 (Honor Student) Date: 09-20-2011 03:37 PM
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