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Student
Posts: 1
Member Since: ‎07-21-2016
Message 1 of 2 (141 Views)

Tried to reset computer, power outage happened, now my computer won't even go past start screen

[ Edited ]
Product Name: HP Pavillion 23-q214
Operating System: Microsoft Windows 10 (64-bit)

Hi!

  RecentlyI was restoring my computer back to factory default when a power outage shut down the computer. When i turned the computer back on it go farther then the HP logo before shutting off and restarting over again.  None of the advanced diagnosis will start up or help correctly and whenever I try to reset the computer the reset won't pass 1%. Someone please help.

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Provost
Posts: 8,845
Member Since: ‎09-28-2010
Message 2 of 2 (123 Views)

Re: Tried to reset computer, power outage happened, now my computer won't even go past start screen

Hopefully you created the Recovery media.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served.
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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