Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
missouri-man Student
Student
1 0 0
Message 1 of 2
1,192
Flag Post
HP Recommended

Trying to upgrade from Win7 to Win10: "CPU not supported"

HP Compaq 8200 Elite SFF PC
Microsoft Windows 7 (32-bit)

The machine:
 
HP Compaq 8200 Elite SFF PC   
[perosnal information removed]
Product number XL510AV
Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
Windows 7 Professional 32-bit Service Pack 1
 
Fully updated.
 
The problem:
 
I have the icon in the notification area urging me to upgrade to Win10.
When I click it I get "Processor not supported", with no other details.
Thanks MS!
 
Theory 1: There was a bug in the upgrade nootification
 
According to  
http://answers.microsoft.com/en-us/windows/forum/windows_10-win_upgrade/cpu-not-supported/90fa67d1-7...
 
The initial release of the Microsoft tool that checks system upgrade compatibility had some issues and was replaced on 6/2. A fix was released that will show under optional updates that you need to download and install from Windows Update if not installed automatically.  Microsoft is currently moving the fix to recommended in WU.
 
This fix was kb2952664. I have checked and this fix is installed.
 
Theory 2: Some CPU features required by Win10 are turned off in the BIOS
 
According to
http://www.techienews.co.uk/9735240/fix-cpu-not-compatible-with-windows-10-error/
 
"...you need to ensure that your CPU supports PAE, NX and SSE2 instruction sets..."
 
According to  
http://www.cpu-world.com/CPUs/Core_i5/Intel-Core%20i5-2400%20CM8062300834106.html
 
all of these CPU requirements are supported by the CPU.
 
So, I ran CPU-Z and it shows that:
- SSE2 is supported
- no mention of PAE or NX
 
I have looked in the BIOS and can find no mention of any processor features.
I have upgraded the BIOS to the latest version  (J01 v02.29)
 
I have also activated Intel Management Engine BIOS extension v 7.0.0.0053 and ME v 7.1.3.1053.
 
These appear to permit the BIOS settings to be managed remotely, but I have no idea how.
 
Despite several hours of Googling, I can find no way to access or change the BIOS options for the CPU.
 
I am now totally stuck!

0 Kudos
1 REPLY
Provost Provost
Provost
100561 13878 21320
Message 2 of 2
1,184
Flag Post
HP Recommended

Trying to upgrade from Win7 to Win10: "CPU not supported"

Hi:

 

I have the 8200 Elite CMT (i7-2600, BIOS J01, v2.28) and had no issues upgrading to W10.

 

I would suggest you upgrade from the link below and see if it bypasses the hardware check.

 

You can try the upgrade now, or make an installation disk or flash drive via the media creation tool.

 

The disk/flash drive does not check compatibility.

 

http://www.microsoft.com/en-us/software-download/windows10

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation