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blew888
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Message 21 of 36
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Great!  The application was a good challenge, would have not thought this would be an issue.  Sounded like the xml file got corrupted or malformated.

 

If you have no tv tuner, config should be config1, with tv tuner should be config2(North America, NTSC/ATSC), config3 is PAL(Europe), and config4 is Japanese tuner.

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roadrunnerray
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Message 22 of 36
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Hi blew888, I had the same problem with trying to execute the HP touchSmart Tutorial program. I tried to locate the file you reference and discovered that the "HP TouchSmart Tutorials\locale.xml?" folder does not exist. Can I copy it from somewhere to this directory? ........Thanks, Ray
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blew888
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Message 23 of 36
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Sorry to hear it did not work for you.  This file is autogenerated, but you can manually fix it. 

You can create the file using notepad.  Insert:

 

<?xml version="1.0" encoding="UTF-8" ?>
<locale id="en-US" config="config2" />

 

In config="xxx", xxx is:

config1 = no tvtuner

config2 = ntsc/atsc tuner

config3 = pal tuner

config4 = japanese tuner

 

Save the file as locale.xml, along with encoding of UTF-8.  Make sure you have file extensions turned on, or it will name file locale.xml.txt.  Just remove the .txt.

 

Place the file into the directory:

C:\Program Files (x86)\Hewlett-Packard\HP TouchSmart Tutorials

 

Let me know if you have problems.  Too bad forum cannot attach files, I can post the file on rapidshare if needed.

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RasterBlaster
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Message 24 of 36
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On my IQ504, the Tutorials work fine. But ... I found the XML file in a hidden HP folder at C:\HP\Tutorials

 

My 504 does not have the path C:\Program Files (x86)\Hewlett-Packard\HP TouchSmart Tutorials

 

If you don't have the directory, you might want to check C:\HP\Tutorials ???

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
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roadrunnerray
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Message 25 of 36
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Many thanks blew888, I understand how to create the file that will include the 2-lines:

 

<?xml version="1.0" encoding="UTF-8" ?>
<locale id="en-US" config="config2" />

 

Where does the config data go??...............Ray

 

 

 

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RasterBlaster
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Message 26 of 36
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Roadrunnerray,

 

After you have created the locale.xml, it goes in the path C:\Program Files (x86)\Hewlett-Packard\HP TouchSmart Tutorials

 

You already mentioned that your PC did not have that path (mine did not either). However, I did find the locale.xml in the folder C:\HP\Tutorials. The HP folder is a hidden folder.

 

To view and access the folders (if they exist) ...

 

1) Click Start and open Computer.

2) Press the Alt key to view the window menu and click Tools and then Folder Options.

3) Click the View tab.

4) Select View hidden files and folders.

5) Click OK.

6) Double-click the HP folder that should now be viewable in the Computer window.

7) Double-click the Tutorials folder if it exists.

   If the Tutorials folder exists, copy the Locale.xml file in this Tutorials folder and let us know if it works.

   If it doesn't exist... try browsing to C:\Program Files (x86)\Hewlett-Packard\HP TouchSmart Tutorials.

         If the HP TouchSmart Tutorials is there, drop Locale.xml in the folder and let us know how it goes.

         If the HP TouchSmart Tutorials folder does not exist, try creating the folder (as was suggested) and dropping Locale.xml in the new folder. let us know how it goes.

 

Thanks!

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
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Wekam
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Message 27 of 36
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@RasterBlaster wrote:

Roadrunnerray,

 

After you have created the locale.xml, it goes in the path C:\Program Files (x86)\Hewlett-Packard\HP TouchSmart Tutorials

 

You already mentioned that your PC did not have that path (mine did not either). However, I did find the locale.xml in the folder C:\HP\Tutorials. The HP folder is a hidden folder.


My locale.xml is located in the C:\HP\Tutorials folder, I have absolutely nothing regarding the tutorials in the Program Files folders......
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roadrunnerray
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Message 28 of 36
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Many thanks RasterBlaster, when I get home from the office I will try this out and report back...............Ray
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roadrunnerray
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Message 29 of 36
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Morning RasterBlaster, I located the "locale.xml" file in the directory "C:\HP\Tutorials" as you indicated. The file looks like the XML code was doubled up as follows:

 

<?xml version="1.0" encoding="UTF-8" ?>
<locale id="en-US" config="config2" />

<?xml version="1.0" encoding="UTF-8" ?>
<locale id="en-US" config="config2" />

 

I then created the directory "HP TouchSmart Tutorials" under the path "C:\Program Files (x86)\Hewlett-Packard\"

 

Next I used notepad to create the "locale.xml":

 

<?xml version="1.0" encoding="UTF-8" ?>
<locale id="en-US" config="config2" />

 

I tried to save this file to the "HP TouchSmart Tutorials" but received this error message:

 

C:\Program Files (x86)\Hewlett-Packard\HP TouchSmart Tutorials\locale.xml

You don't have permission to save in this location

Contact the administrator to obtain permission

 

I tried to change the permissions for this directory but they kept going back to "Read Only"

 

I thought my User Account was set up as administrator. Running out of time and will come back later. Any thoughts will be appreciated..........Ray

 

 

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RasterBlaster
Level 11
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Message 30 of 36
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Sorry about the late reply.

 

Based on what you have told me, I would not mess with creating a folder down the x86 path.

 

Instead, simply create a copy of the locale.xml file in the C:\HP\Tutorials path - to back it up.

Then, open the original locale.xml in Notepad and remove the extra two lines (and make sure there are no spaces at the end of the lines)

Save the edited file to c:\HP\Tutorials.

Restart.

 

Message Edited by RasterBlaster on 03-17-2009 12:28 PM
I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
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