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Honor Student
Posts: 2
Member Since: ‎07-31-2010
Message 1 of 6 (2,177 Views)

USB Ports not working

I have a hp pavilion desktop (model 7000m-I think)-I have never been able to get the front 2 USB2 ports (on the front connectivity panel) - Has anyone got any solution to this problem?

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Provost
Posts: 26,591
Member Since: ‎07-17-2009
Message 2 of 6 (2,168 Views)

Re: USB Ports not working

[ Edited ]

Does never mean even when the PC was new?

 

How to Find the HP Model Number

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Honor Student
Posts: 2
Member Since: ‎07-31-2010
Message 3 of 6 (2,161 Views)

Re: USB Ports not working

Thank you for your help. I have now located the model as a Pavillion Media Centre TVm7670.uk. I far as I know the ports have not worked since new (I had no need to use them at all for quite sometime). Would you have any more suggestions? Many thanks again.

Provost
Posts: 26,591
Member Since: ‎07-17-2009
Message 4 of 6 (2,153 Views)

Re: USB Ports not working

Try this procedure:

Unplug the PC and open it up. Clean out all the dust. Carefully remove and replace all the cables going to the motherboard one at a time. Plug your PC back in a give it a go.

 

You might also try going into the Device Manager, locate your USB devices, right mouse click and uninstall the driver for each USB device you see.  Now reboot and Windows will re-install the USB driver.

 

What OS are you using? If XP, then be sure to apply the service packs.  SP 3 is the latest.  If VISTA, then  SP 2 is the latest.  You can find the service packs at Microsoft.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Student
Posts: 1
Member Since: ‎01-15-2013
Message 5 of 6 (903 Views)

Re: USB Ports not working

I have the same problem, but my computer is only 2 weeks old

HP Pavillion p6-2326s

 

Please help !

Distinguished Professor
Posts: 3,551
Member Since: ‎05-31-2012
Message 6 of 6 (897 Views)

USB Ports not working

Hello JohnSkiJ5,

Have you tried the steps of going through Device Manager and reinstalling the drivers?
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