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mhall87 Student
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USB ports stopped working, not sure why?

HP envy 23
Microsoft Windows 10 (64-bit)

I have the HP envy 23 all in one touch screen, the USB ports stopped working a few days ago. Everything worked fine last week. Anytime something was plugged into the USB port it was installed like it should with whatever pop-up came up, and it was disconnected properly as well.

 

Does anyone know what I can do to get this issue fixed? I remember having to go through this before around 5 months ago and it seems like the support team deleted the USB list and then it added back when I restarted the computer.

Any help is appreciated.

Thank you!

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Message 2 of 2
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HP Recommended

USB ports stopped working, not sure why?

Hello @mhall87,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I read your post about the USB issue, and wanted to assist you!  I understand that the USB stopped working recently.  However, you had this issue once before.

 

To start, can you provide me with the Product Number of the desktop?  Here is a link you can use that will help you find your Model and Product Number: HP Customer Support - Products

 

In the meantime, have you tried performing a System Restore, to set the desktop back to its previous working state?  If you are still having trouble, then try reviewing the following document, and let me know how it goes: 

HP PCs - Troubleshooting USB connections (Windows 10, 8)

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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