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ReneZ Honor Student
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USB3 on HP ENVY h8-1413c Desktop PC

Hi, my desktop doesn't recognise USB3 connections. I have usb3 harddisks that, when plugged into the USB3 ports don't get recognized (at first connection you see some activity, but it ends up not being recognized/connected), subsequent plugging into any of the USB3 ports get no activity/recognition. If I plug in the same device into one of the USB2 connections they work good (but at lower speed 😞 ).

I have done the HP driver/software test and all comes out 'up to date'.

Where do I go from here?

Thanks, Rene

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Distinguished Professor
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USB3 on HP ENVY h8-1413c Desktop PC

Hi Rene,

 

Please describe: when and how the current problem started, why you believe it occurred, and what you have done to correct the problem.

This information will assist in providing timely and relevant assistance.

 

Your PC has two rear USB 3.0 ports and two top USB 3.0 ports.

 

Have you tried all four ports?

 

Do you have any Control Panel-  Device Manager errors in USB controllers?

 

Jaco

 

****I am not an HP employee****

 

Please give a" Kudos, Thumbs Up" if advice received is relevant or" Accept as Solution" to assist other forum users having a similar problem.

 

HP Products:
810-150se Desktop
17t-j000 Notebook
H8 1380t CTO Desktop
560z DesktopHi


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ReneZ Honor Student
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USB3 on HP ENVY h8-1413c Desktop PC

Hi Jaco, thanks for responding.

 

Re your questions:

 

Yes, I did try the various ports, but have to conclude the error is with the drive, not the computer. It is a Seagate Expansion drive (4Tb) and it gives issues on other computers as well.

 

Tried it on a Linux machine and got the following:

 

Unable to mount Seagate Expansion Drive

 

Error mounting: mount exited with exit code 13: Incomplete multi-sector transfer: magic: 0x454c4946  size: 4096  usa_ofs: 48  usa_count: 5  data: 5  usn: 67: Input/output error
Record 5 has no FILE magic (0x44414142)
Failed to mount '/dev/sdb1': Input/output error
NTFS is either inconsistent, or there is a hardware fault, or it's a
SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows
then reboot into Windows twice. The usage of the /f parameter is very
important! If the device is a SoftRAID/FakeRAID then first activate
it and mount a different device under the /dev/mapper/ directory, (e.g.
/dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation
for more details.

 

Better see I can return it......

 

Thanks, Rene

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USB3 on HP ENVY h8-1413c Desktop PC

Hi Rene,

 

You're welcome.

 

Return and replace.

 

Happy Computing!

 

Jaco

 

 

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