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Posts: 1
Member Since: ‎08-20-2012
Message 1 of 1 (353 Views)

Unable to clone image from T5745 running ThinPro Zero

I recently updated one of our T5745 units to a newly published Smart Zero image, offered through the update utility.  Everything is working great, except there is no obvious way to create an image of the machine for deployment to other machines via USB...there is no thinstate icon or menu option anywhere to launch the utility directly.


We have also tried through HPDM, where the option appears, but we receive the below error when attempting to use the Clone image utility....


I realize this is a fairly new version, but would anyone have any ideas on how we do this?  We would love to use this new version as it corrects the VNC issue on ThinPro 4 and improves performance over ThinPro 3.  Trying to do a manual update and config on 100+ machines is impractical.


2013-05-23 13:18:03 Successfully sent task to the Device Management Gateway

2013-05-23 13:18:06 Task has been retrieved by the Agent. 2013-05-23 13:18:09 Fail to execute PullImage task. 2013-05-23 13:18:09 ErrorCode: 14000052, Error Detail: Unsupported task.

2013-05-23 13:18:09 Fail to execute common task.

2013-05-23 13:18:09 ErrorCode: 14000052, Error Detail: Unsupported task.






In addition when we configure two monitors in the display properties, both monitors during the test, appear as screen two, regardless of which mode you set it to.  After the test, the window of the display application becomes garbled.


Is this a beta version perhaps?  Not finding much information on it.  The image we installed was dated May 2013, so assuming it is very recent.


Thanks in advance for anyone who can shed some light on it.



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