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Unable to play video content on IE11 since upgrade to Windows 10

HP Recommended
Touchsmart 610-1100UK
Microsoft Windows 10 (64-bit)

Since upgrade from Windows 7 to Windows 10, I am unable to play video content on Internet Explorer 11.

I receive message "An error occurred. Please try later".

I've disabled Shockwave, tried resetting IE, de-installed/re-installed.

 

Contacted Microsoft support and went through trouble shooting steps with them

They advised me that I would need to pay for further support from them.

They also advised that 610-1100UK is not yet qualified for Windows 10

 

Videos successfully play on Chrome and Firefox

 

Anyone have any ideas how this can be resolved?

 

Thanks

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HP Recommended

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

Step 1. Open Internet Explorer 11 and then go to any website with flash content; such as YouTube. Press Windows Key + X keys or click the gear icon at the top right corner of browser window. Click Compatibility View settings.

Step 2. In the Compatibility View Settings window, add the sites you’re having issues with showing flash content. Before clicking Close, make sure you have checked the options at bottom; Display intranet sites in Compatibility View and Use Microsoft compatibility lists.

 

If the above steps does not fix the issue please try settings listed below.

 

Make sure that the necessary add-ons are enabled in Internet Explorer. To do this, follow these steps:

  1. On the Tools menu in Internet Explorer, click Internet Options.
  2. Click the Programs tab, and then click Manage add-ons.
  3. In the Currently loaded add-ons list, click Run without Permissions.
  4. Look for the following add-ons in the list that's displayed. If any of these add-ons are listed, make sure the Status for each is listed as Enabled.
    • Shockwave Active X Control
    • Shockwave Flash Object
    • Java Plug-in (may be multiple add-ons)
    • QuickTime Plug-in (may be multiple add-ons)
    • Windows Media Player

A4Apollo
I am an HP Employee

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