Note on archived topics.
07-05-2016 10:22 AM
I have an HP TouchSmart 520 . . . whether using windows 8.1 Pro or 10 I have an uknown icon that keeps flashing on the right side of my screen . .. I am unable to click on to touch it to activate and I cannot get it to go away . . . might you know what it is? Thanks . . .
07-06-2016 08:31 AM
Hi there @PaulD1796,
May the Forums be with you! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand that you have an unknown flashing icon on your desktop. I am happy to help with this.
I cannot say what exactly it might be, but it is best to be a bit cautious. If it is a relatively recent occurrence, then try using HP PCs - Using Microsoft System Restore (Windows 10, 😎 to roll back to a point before it first appeared.
If that does not help, then try going through the two of these documents that apply to your current OS: HP PCs - Resolving slow system performance (Windows 😎, or HP PCs - Computer Is Slow (Windows 10), and HP PCs - Slow Internet Troubleshooting (Windows 10, 😎. In this case you are looking to find or remove the unknown application or possible malicious software.
Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.
07-09-2016 04:51 PM
Mine does the same thing. It will go away temporarily when I press the identical buttons on the side of the monitor, but it comes back when I move my mouse. It also keeps my computer from going in to sleep mode. Any luck?
07-21-2016 09:37 PM
Hi, your problem should be caused by virus, to fix your problem, you can try these tools: TDSSKiller - http://media.kaspersky.com/utilities/VirusUtilities/EN/tdsskiller.exe
Sophos Anti-Rootkit - http://www.sophos.com/products/free-...i-rootkit.html
NOD32 Online Scanner - http://www.eset.com/us/online-scanner-popup
SpyHunter - http://guides.uufix.com/Spyhunter_Download.php
SuperAntiSpyware - http://www.filehippo.com/download_superantispyware