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NDogLover
Level 2
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Message 1 of 3
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Upgraded the RAM: Slot 4 is Unsupported?

HP Recommended
Pavillion 500-164
Microsoft Windows 10 (64-bit)

I have a Pavillion 500-164. I upgraded to a Corsair PSU and a Nvidia GTX 750 quite a while ago. Those are still working great.

 

I just purchased a set of Corsair RAM off Amazon (Amazon Link) and installed it Friday. I know it isn't the best quality RAM but it does meet the upgrade guidlines on the Pavilions page.  Everything was fine and dandy Friday and Saturday.

 

This morning I boot my PC and it doesn't even display the HP logo. Just a black screen. I restarted it and it got to the login screen. Logged into Windows fine. About 30 seconds after, it gives me a BSOD with no info on it, just a QR code, which just took me to a page about BSOD screens. How helpful lol.

 

I booted into the BIOS and ran a couple Memtests, all failed. When I look at the Components > Memory bios screen, slots 1,2, & 3, show up fine. Slot 4 on the other hand shows up as unnsupported.

 

16409534_1427748817258783_2035059922_o.jpg

 

16409348_1427748880592110_520179875_o.jpg

 

Both CPUz and Task Manager show 32GB. Everything looks fine from Windows.  I rebooted the PC and have not encountered any errors, but the BIOS still shows slot 4 as unssupported.

 

Does this sound like a fluke or a problem with the RAM? I can easily get a refund with Amazon if I need to on the RAM.

 

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TheOldMan
Level 15
Level 15
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Message 2 of 3
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HP Recommended

Assuming the CPUz is the third party software by CPUID, does it identify the module correctly?  I would run a Memtest routine from outside of Windows to verify it is good.  You can make a selfbooting CD to do that.

http://www.memtest86.com/download.htm

OR use Ultimate Boot CD which also makes a selfbooting CD to run memtest and other routines, too

http://www.ultimatebootcd.com/

 


I'm not an HP employee.
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NDogLover
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Message 3 of 3
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HP Recommended

I'll run a memtest on it and post the results. Thanks!

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