04-15-2016 05:29 AM
I recently downgraded my HP Pavilion 17-e119wm Notebook from Windows 8.1 to Windows 7. The main final issue is I can't connect to an external display. It appears the VGA and HDMI ports are not working. It may be an issue of missing drivers, but I am not sure. Can you provide assistance? Thanks.
04-15-2016 06:30 AM - edited 04-15-2016 06:30 AM
Assuming the built in dispaly is working OK, then it does not make sense for a driver issue. By stating "It appears the VGA and HDMI ports are not working" just what is happening when an external monitor or display is connected? Are you looking in the right place to enable the second screen?
Right click on a empty spot on the desktop and then pick "Screen resolution" It should show the normal display as #1. Click on "Detect", it should then show the extra display. Click on the "new" display to set it up.
I'm not an HP employee.
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04-15-2016 07:16 AM
You need to install the chipset and graphics drivers for your notebook directly from AMD, as HP does not support that model for W7.
Chipset (installs smbus and usb3 controllers). 1st driver on the list. Install and reboot the PC.
Graphics: 1st one on the list. Install and reboot the PC.
04-18-2016 06:49 AM
I have attempted all the simple fixes. When I plug the VGA cable into my laptop, the external monitor remains black and does not detect my laptop. With that, when I go to Display in Windows 7, my laptop is not detecting an external monitor. Since I had Windows 8.1 on this laptop, then upgrated to Windows 10, and then removed and went with Windows 7, I thought it there may be an issue with drivers. I think Windows 8.1, and then Windows 10, were causing this laptap top to malfunction and causing it to slow down and I deceided to go with Windows 7. I certanily have no issues with the functionality of the laptop other than this one issue where it is not detecting an external monitor. Thanks.
04-18-2016 06:56 AM
Didn't the W7 chipset and graphics drivers I posted for you resolve the problem?
If you see a Standard VGA Adapter listed under the Display Adapters device manager category that means the graphics driver needs to be installed.
Without the graphics driver being installed, you cannot change the screen resolution, graphics acceleration is disabled and none of the graphics out ports will work.