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roger324 Top Student
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Video chip not working with new monitor

I have a HP pavilion p624of desktop pc with original intel g45/g43 express video chip. I purchase a new widescreen Acer monitor, S201HLbd series. I have trouble viewing videos and video ads on my desktop.

Acer support says the problem is with the drivers. I check the HP website and do not see any update for the original intel drivers; running HP disk manager, (3rd party vendor, I assume), it tells me my video drivers are outdated, and I need to obtain from the computer manufacturer. Where can I find an update for my current video drivers to be able to view videos on my desktop. I have connected the acer monitor to my laptop and it works fine. I have booted up in safe mode and the video will work. It is not all videos, but some that will be distorted, flicker or have a black box in front of them. Need to find new updated drivers, but where?

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Video chip not working with new monitor

Hi:

 

Did you try changing the screen resolution to different setttngs?  For example if you went from a 4:3 monitor to a widescreen (16:9) monitor you will need to change the resolution to a widescreen resolution.

 

Run the Intel Driver Update utility and it will scan your PC and give you downloads for all Intel devices needing updated drivers.

 

http://www.intel.com/p/en_US/support/detect?iid=dc_spotlight_dctop10

 

Paul

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roger324 Top Student
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Video chip not working with new monitor

Hi Paul,

 

I wanted to thank you for your help in getting me to the area which resolved the problem, the video resolution. I changed the resolution from 32 bit to 16 bit and the monitor is now working fine showing all videos without distortion. I truly appreciate your help, avoiding me paying HP $59.95 for "best effort" only, who knows if they would have gotten me to the correct solution. Thanks again!

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Video chip not working with new monitor

You're very welcome.

 

Glad to be of assistance.

 

Paul

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