Note on archived topics.
11-08-2016 09:10 AM
I have some problem to open a ticket in warranty for an HP Z240.
I'm registered on HP Support and also HP Enterprise Support, but when I try to open a ticket after the serial number check the site platform give me an error: this is not the right site for this serial number.
I get this error on HP Support and also HP Enterprise support.
What is the procedure to open a warranty ticket for this workstation?????
If I call the telephone support number is always busy......it is crazy
11-09-2016 01:06 PM
Thank you for posting on HP Forums, The issue that you have with this HP workstation Z240k is classified as a commercial product (business line).
Our Commercial Support Team does not provide assistance via this platform.
If you require immediate assistance, you will need to log a case with our Commercial Support Team.
Please click on this link: http://www8.hp.com/us/en/contact-hp/business-support.html for more details and support.
Let me know if you require further information and/or assistance.
I work on behalf of HP
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