12-07-2015 07:19 PM - edited 12-07-2015 07:21 PM
I see HP screwed up again, big surprise there!
TouchSmart 600-1350 RAM specification (quoting HP's site):
200 pin, DDR3 SO-DIMMs
Since 200 pin SO-DIMM is really a DDR2 standard, and DDR3 is a 204 pin standard, I chose by best educated guesswork one that actually fits and matches speeds and voltages with my customer's computer meant for upgrade. We ordered 2 Kingston PC3-10600 4GB modules to max the computer out, but guess what? It don't work!
Since HP can't even tell DDR2 from DDR3 standards, can someone at HP that really knows what is up please tell me the CORRECT RAM specifications for this system? Maybe possibly make corrections to the system specs page too. Above and beyond that, a $40 reimbursement towards my disappointed customer would be great too, but I ain't holding my breath!
Anyways, why didn't the 2 Kingston 204 pin PC3-10600 4GB modules work? Normal voltage, nothing special... ???
Solved! Go to Solution.
12-07-2015 07:32 PM
Its specs says 200pin but its motherboard (IMPIP-M5 or E66) actually says 204:
- Dual channel memory architecture
- Two DDR3 SO-DIMMs (204-pin) sockets
- SO-DIMM type-PC3-10600 (DDR3-1333)
- Non-ECC memory only, unbuffered
- Supports 4GB DDR3 SO-DIMMs
- Supports up to 8 GB on 64-bit PCsMaximum memory only if using 4GB DDR3 SO-DIMM modules.
- Supports up to 4 GB* on 32-bit PCs
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12-07-2015 07:39 PM - edited 12-07-2015 07:48 PM
Alrighty, cool for the extended documentation update, kinda sad there are threads popping up here and there all over the web asking this same question, and I speculate they may have read that typo right here on HP's site!
Anyways, halfway there now... but why doesn't the RAM I had ordered work? Same specs...
And indeed, it is certainly Windows 7 64 bit, complete with CAS latency 9.
Does Newegg even advertise buffered/unbuffered?
Oh yipeee! I got an Engagement Badge and all! If they only knew how many chipsets of theirs I reballed!
12-09-2015 11:17 AM
Based on my experience, any HP PC with an Intel Series 5 chipset using notebook memory...you have to be VERY particular with what memory you get.
Please read through this related post regarding what memory I believe you need to purchase...
While this is a notebook PC, it uses notebook memory and has an Intel Series 5 chipset just like the one you are working on.
12-09-2015 11:58 AM
Ah, I see now, we did order the memory with 4 chips instead of 8. This is somewhat disappointing that this isn't more clearly stated somewhere in the system specifications, but I realize too that when the system was new these higher density chips probably weren't even available yet so these issues might not have been known at the time.
It wouldn't hurt to tack that onto the system specs, but I bet there's a lot more to that than it sounds like with so many different model computers out there now.
Thank you again for helping solve this, I've updated my customer on this and sent him a link to memory that should be compatible with this additional bit of information.
12-09-2015 12:02 PM
Huh, that was goofy...
I just marked Paul_Tikanen's post as solved, then got a banner saying I marked my OWN post as solved!
It did still properly mark Paul's as the solution though.
LOL, keep working on the forums guys, I think it burped again!