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Sam_Keiffer
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Whenever I turn on my computer, it gets stuck at the HP screen before the login screen.

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HP ENVY h8-1534
Microsoft Windows 10 (64-bit)

This problem resolves itself if I do a forced shutdown, and then turn the computer back on, but it will happen again the next time I turn my computer back on. This also does not happen directly after installing an update to my computer. It has been happening for about a year now. How could this be fixed? If I need to include more information, let me know.

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sandytechy20
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@Sam_Keiffer

 

This is a great location to get assistance! I read your post and see that your HP ENVY h8-1534 desktop gets stuck on HP logo. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • When did this issue start?
  • Did you do any hardware or software changes?

Meanwhile:

 

Update the bios and chipset driver from HP website.

Click here and type your pc model number to download the drivers.

 

Reply with the result of the above-mentioned steps, for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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Sam_Keiffer
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This issue started when my computer updated to Windows 10 one year ago.

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DavidSMP
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Hi @Sam_Keiffer,

 

I reviewed the post comprehensively. You've done a remarkable job of troubleshooting the issue. Kudos to you for that and you your patience and resolve to try and correct the situation. 🙂 As @sandytechy20 is out of office for the day, I am jumping in to assist you with this.

 

Are any external devices connected to the computer? If so please disconnect them. It could be a printer or even a USB flash drive. 

Then please perform a hard reset on the computer by clicking here. Then check if the issue gets resolved.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. 🙂

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂

 

Take care now and have a splendid week ahead

DavidSMP
I am an HP Employee

Sam_Keiffer
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After attempting a hard reset multiple times, both with all external devices attached, or not attached, my computer would start as it should the first time. However, the next time I would turn it on again, it would remain at the HP screen and require a hard shut down again. Sorry for the amount of time I took to reply.

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Jeet_singh
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Hi @Sam_Keiffer,

 

Thank you for replying,

I appreciate your time and efforts,

 

As I understand you have tried the steps suggested and still having the issue, don't worry as I have a few other suggestions which should help you to resolve this issue,

 

Just wanted to check if you have followed the steps suggested by the previous tech to update the Bios and Chipset drivers from our support website, using this link.

 

Next thing, I would suggest here is to run the system diagnostics test as well as an extensive test on the Hard drive from F2, (Please remember to capture the failure ID for further assistance).

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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Sam_Keiffer
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I updated the bios and chipset, that did notwork. I then ran all three diagnostics test from the UEFI, none of them came up with a problem.

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sandytechy20
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@Sam_Keiffer

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

Please contact HP Phone support for further assistance on this.

 

Cheers.

Sandytechy20
I am an HP Employee

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