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KAGCEG
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White Bubbles Flashing on Login Screen Render it Inoperable -- Help!

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HP Envy - Bang Olufsen Touch
Microsoft Windows 10 (64-bit)

After a recent update for Windows 10, the login screen shows white ghostly bubbles that flash on the screen (center/bottom).  Due to these flashing bubbles, we are unable to enter a pin or password.  I've read about this issue on a number of boards today but cannot find a satisfactory solution.  The most logical recommendation is to disable the touch screen capabilities.  However, since I can't login ... I can't get to any other screens to disable, rollback, or anything else.  Anyone have a solution on how to bypass the login screen or resolve this issue?  Help!

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Dvortex
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Hello, @KAGCEG– Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

I see that you are having issues while logging to Windows after a recent update. I would suggest you perform a system restore to fix this issue:

 

If the issue started happening after a recent update, then you might be able to restore the system to a point before. System Restore automatically creates restore points, a memory of the system files and settings on the computer at a particular point in time. Then, when you use System Restore to restore your computer to a point in time before an issue began, System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Go to http://hp.care/2bS4d95 and follow the steps under “Restore your computer when Windows cannot start normally”.


That should do the trick, let me know the outcome!

Good luck 🙂


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DVortex
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