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scottishbridget
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Why does my HP All in one Desktop PC turn itself off at times when I'm looking at photos, playing ca

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HP PavilionAll in one Desktop
Microsoft Windows 10 (64-bit)

I can be using a jigsaw, looking at photos or browsing for something and it just shuts down. So that i have to sign in again.

I only bought this machine in december 16. please help.

Bridget

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A4Apollo
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Hi! @scottishbridget, Thanks for stopping by HP forums!

 

I understand that your PC shuts down intermittently.

 

Don't worry I will try to help you out.

 

Did you make any software or hardware or changes on your PC?

 

Please provide the product number of your PC to assist your better.

 

Please try the steps recommended below.

 

Many hardware drivers or operating system errors will cause the computer to display a specific error message before stopping the operation or shutting down the computer. However, if the Automatically restart option is enabled, an error message might not be displayed despite an error taking place. Disable this option to allow the computer to display the error message.
Follow these steps to disable the Automatically restart option:
In Windows, search for and open View advanced system settings.
Click Settings in the Startup and Recovery section.
Remove the check mark next to Automatically restart under System Failure, then click OK.
Restart the computer.
 NOTE:
The computer no longer restarts automatically when a problem occurs. Instead, a blue screen appears with more useful information. You can now search for a resolution using the information in the error.

 

Refer this article further troubleshoot Computer Restarts Unexpectedly.

 

 

 

Let me know if this works!

Have a wonderful day ahead! 🙂

A4Apollo
I am an HP Employee

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scottishbridget
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Got your answer but it hasn't happened again yet, so don't know why it occurs . Your help is much appreciated

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Rainbow23
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@scottishbridget,

You are welcome.

 

I understand that the issue has not reoccurred. 

 

Let me jump in with a solution for this issue in place of my colleague. 

 

You may follow the steps provided in the previous interaction if the issue reoccurs.

 

I also appreciate your time and patience.

 

Feel free to ask your queries in future as this forum has some of the best people in the world available and ready to help.

 

It was a pleasure assisting you. You have a good day ahead.

Rainbow23
I am an HP Employee

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