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basilutd
Level 2
30 19 0 0
Message 1 of 4
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Wifi and bluetooth not working

HP Recommended
hp pavilion g6 2016tx
Microsoft Windows 10 (64-bit)

Wifi

Im not able to connect wifi in my laptop. Sometimes i am able to connect to wifi and suddenly it disconnects. Occassionaly only my laptop connects to wifi. In network adapters the wifi will be missing. I was facing the issue in windows 8.1 and then i upgraded to win 10 to get rid of the problem. But this problem still exists.

 

Bluetooth

Suggest me a working bluetooth driver for my laptop.  I was not able to connect to bluetooth since i bought my laptop. I couldnt find a suitable driver for my laptop

 

I need a solution for both wifi and bluetoothwifi.jpgwifi2.jpg

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi @basilutd

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having issues connecting to your wireless network.

 

I’d love to help!

 

Follow the below steps to fix this issue.

 

Open CMD as Admin:  Copy the following commands, and press Enter after each one.

 

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled

netsh int tcp set global rss=enabled

netsh int tcp show global  (Check if All settings have taken effect)

 

Reboot the system and see if it works.

 

If the issue persists, follow the steps in the below link.

 

http://hp.care/2c86VnP

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

Cheers!

The_Fossette
I am an HP Employee

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basilutd
Author
Level 2
30 19 0 0
Message 3 of 4
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This didnt work for me. From the different steps to solve the problem from hp care, i was not able to do some of that because the wifi driver was missing from my system.As earlier said after sometime wifi driver will be not shown in Manage.newww.jpg

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,947 2,577
Message 4 of 4
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Hi @basilutd

 

Thank you for posting back.

 

Here is a list of steps that commonly resolve issues with wireless connectivity.

 

Power cycle the network:

 

1. Shut down your notebook.

2. Unplug the power to your router.

3. Unplug the power to your modem.

4. Wait at least 45 seconds.

5. Plug in the modem, and wait for it to come back online.

6. Plug in the router, and wait for it to come back online.

7. Turn on your notebook, and test your connection.

 

Disable the Power Off option for the adapter:

 

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

 

1. Go to your start screen/menu and type CMD.

2. Right-click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

 

1. Go to your start screen/menu and type CMD.

2. Right-click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

 

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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