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proudvet
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Will not boot up

HP Recommended
19-2113W
Microsoft Windows 8.1 (64-bit)

The computer was working fine when I shut it down(using the usual metod of clicking on shutdown in the start screen) When I pushed the star button today(Feb. 10, 2017) it showed the start screen with the HP logo then a small blue screen appeared with message to click on F2 to check the hard drive.

 I clicked on F2 and did both Hard drive tests and got the same thing on both quick and extended tests. Smart Check Not Available  Long DST Not Available. I tried all the HP suggested steps prior to this and the results were the same. The warranty expired in June of 2016. Computer was purchased in June of 2015. My internet connection has been wireless since mid October 2017.

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WAWood
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HP Recommended

@proudvet

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry to be the bearer of bad news, but it looks like your hard drive has died.  I know that's unusual for a drive that is only around 18 months old, but last year, I had a three-month old Seagate totally crash on me! So, it can happen.

 

So, there are four issues to address here:
1) Data Recovery
2) Drive replacement
3) Recovery Media
4) System restoration

---------- Data Recovery ----------

Your best bet for recovering data now is to do the following:
1) Remove the hard drive from the PC
2) Purchase a USB-to-Hard Driver adapter kit
3) Download and install this utility on a working PC: http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
4) Connect the old drive to the working PC
5) Run the data recovery utility to see what can be retrieved from the old drive.

If that tools does not find what you need, an alternative is Recuva: http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the trial version is free: http://www.file-recovery.com/

---------- Drive Replacement ----------
laptops:
The drive will need to be replaced. When you remove it, you will see that it is a 2 1/5 inch laptop SATA drive.

You can replace this with any similar laptop drive of the same capacity or larger.

Desktops:
The drive will need to be replaced. When you remove it, you will see that it is a 3 1/5 inch laptop SATA drive.

You can replace this with any similar desktop drive of the same capacity or larger.

---------- Recovery Media ----------

Once you have the replacement drive, you will need to use something known as HP Recovery Media to restore your PC to working condition. This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

---------- System Restoration ----------

Once you have the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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