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WARYAA
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HP Recommended

Window 8.1 Pro Product Key

Hp 23-p017c
Microsoft Windows 8.1 (64-bit)
Window 8.1 Pro Product Key
 
 

Product Name:                    Hp  23-p017c

Operating system:            Windows 8.1 Pro 64-bit

 

 

I have purchaed this computer one year and have ago and upgraded to Window  8.1 Pro. It has been working fine till recently. It crushed and gave me this error: INACCESSIBLE_BOOT_DEVICE.  I have tried to daignos and failed every posible Referesh, Repair, Reset, and Recovery solusions system provided me. So for the last effort I had to reistall the whole opperating system. Luckly everything is working fine now. The only problem i'm having now is that I'm getting the meassage Activate Windows.   And I don't have and I don't where it is the product key to activate with. So my quesion is Where can I get the original Product Key this computer came with? Any feed back will be greatly appriciated.

 

Thanks you

 Waryaa

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HP Recommended

Window 8.1 Pro Product Key

WARYAA

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about needing your product key and wanted to help.

 

With Win8x, the product key is embedded into the UEFI firmware on the motherboard.  You can retrieve it by following these directions:  Product Key - Find for Windows 8

 

However ... you have a bigger problem.  Your Win8.1 is not activating because you most likely reinstalled Win8 from an image your downloaded from the Internet or from an MS DVD -- and those images are Retail versions.

 

Your PC came preinstalled with an HP OEM version of Win8 -- and the product key from that can only be used to activate the HP OEM version, not the Retail versions.  So basically, the version you installed will not activate unless you go out and buy a license for it.

 

What will work is restoring your machine to its original factory condition using HP Recovery Media.  This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks.  You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".  If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entty and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
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