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Jivan4
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Window doesn't open at my pc/ after signing in dark grey window appears with just mouse curser

HP Recommended
HP slim line desktop
Microsoft Windows 10 (64-bit)
I cannot log into my OS. Soon I put my password ot says preparing Windows and all screen goes to dark grey with just curser visible.
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Grzwacz
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Hello

 

A bad driver update may be cause. Many times a graphics driver can be the problem.

 

Try boot to safe mode. Here is Microsoft Support steps to do this.

 

Then go to Control Panel, Device Manager and open Display Adapters. Uninstall the graphics adapter and reboot PC. 

 

Make sure check completely remove driver from PC if prompted.

 

Maybe this will give you standard windows graphics driver and you can login to windows.

 

Grzy

 

 

Jivan4
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Many thanks Grzy 👍, will try that.
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