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Resu
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Windows 10 build 1607 update 3/15/2017

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Envy Desktop
Microsoft Windows NT

My system got WIN10 update on March 15.  Afterwards, my FIXMESTICK would no longer load past message on screen asking for "fixmestick line login:" 

With the help of the FixMeStick Tech, we could not get my system to process the scan process; or even to get to BIOS to boot manually.

Anyone else have similar experience?

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mdklassen
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> My system got WIN10 update on March 15. 

 

Does your computer boot correctly?

 

> Afterwards, my FIXMESTICK would no longer load past message on screen asking for "fixmestick line login:" 

> With the help of the FixMeStick Tech,

 

What are your "symptoms" ?  Can you type anything?  Can you move the mouse-pointer?

 

It seems that you are on the correct path, namely to contact them to get support for their product.

 

we could not get my system to process the scan process;

 

Are you saying that you were able to boot from the FixMeStick, but that the "login" was as far as it would go?

 

> or even to get to BIOS to boot manually.

 

Turn the computer off.

While repeatedly tapping a key (ESC or RETURN or F2 or F10 or F11 or F12), turn the computer on.

Can you get into BIOS SETUP mode?

If not, repeat the above, with a different key.

 

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Resu
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In response to your help.  I have tried every "function" key, I only get a blank/black screen. no activity visible (no cursor).  

System does boot to Windows as normal.  I just can't get it to use FixMeStick.  I now, do not know how to get to BIOS, if needed.

Thanks for your help! 

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mdklassen
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> I just can't get it to use FixMeStick.  

 

Does the vendor's web-site have a newer version available for download -- one that is compatible with the newest version of Windows?   Or, any instructions on how to boot the current product in lieu of the newest Windows?

 

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