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Welsh_sarah
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Windows 10 upgrade - unable to use computer

HP all in one - 23-n-100a
Microsoft Windows XP
My computer automatically updated to Windows 10. Initially, it just has a black screen so I had to do a hard reset (following instructions from the support site). Now it says I'm connected to the Internet but Internet explorer says it's not.

I've updated the driver software and that has not made any difference.

The next piece of advise is to get the hp network assitant to help, but that was uninstalled in the hard reset.

Can anyone help? I've never had any problems with this computer before.
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doughjohn
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HP Recommended

Windows 10 upgrade - unable to use computer


Welsh_sarah wrote:
 Now it says I'm connected to the Internet but Internet explorer says it's not.

I've updated the driver software and that has not made any difference.

The next piece of advise is to get the hp network assitant to help, but that was uninstalled in the hard reset.

Can anyone help? I've never had any problems with this computer before.


 

Hi
http://support.hp.com/us-en/drivers/selfservice/hp-beats-special-edition-23-n100-all-in-one-desktop-...

May help, but it US oriented.

 

If you can open a command prompt as an administrator and type

 

ping 192.168.0.1   assuming your router is that number, a label on it should say, but it may be 192.168.1.1

and get something like

 

Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

then you have a connection to your router.

 

 

If you have managed that and feel brave, type the following lines 1 at a time.

 

ipconfig /release


ipconfig /renew

ipconfig /flushdns

ipconfig /registerdns

netsh winsock reset catalog

netsh int ipv4 reset reset.log


netsh int ipv6 reset reset.log


nbtstat -RR

 

Then reboot, and perhaps come back and give an update.

 

 

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