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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
p6-2003w
Microsoft Windows 7 (32-bit)

Installed a new 2 Terabit hard drive, replacing factory installed 1 Terabit drive.  Using USB Recovery kit purchased from HP. After window load screen passes, a blank blue screen with a red and white life gaurd tube in the upper left hand corner.  Appears to be frozen,   I've left it in this state for over 8 hours.  Only option is to close the window and reboot.  Happens again and again.

3 REPLIES 3
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Contact HP and request replacement of the recovery media.

 

Use the purchase information from the recovery media that you purchased.



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Thanks for the advices.  After speaking with HP it appears, the factory restore does not work with a hard drive larger than the factory installed storage compacity.  Seem as if, I may have to purchase a 1 terabyte drive. 

HP Recommended

That is not correct and I am certain of it.

 

HP recovery media does indeed work with hard disks larger than the originally installed media in desktop and notebook PCs.  

 

The only caveat is that there is a minimum capacity requirement when replacing the disk or upgrading to an SSD.

 

Windows 7 does recognize the presence of hard drives up to 2.2TB storage capacity.

reference source: https://support.microsoft.com/en-us/help/2581408/windows-support-for-hard-disks-that-are-larger-than...

 

That is information that some of us, as HP Experts, received from HP Employees during an impromptu discussion while eating breakfast at an HP Expert Meetup in 2015.



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