cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Jerre
New member
1 0 0 0
Message 1 of 5
5,555
Flag Post

Windows 8.1 & Skype videos has total green screen with normal audio

HP Recommended

Any video, including Skype, has no video (just green screen) and normal audio

4 REPLIES 4
Dunidar
Retired
Retired
5,889 6,245 451 1,229
Message 2 of 5
Flag Post
HP Recommended

Hello Jerre,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand that you are getting a green screen when viewing videos after updating to Windows 8.1. I am providing you with some steps I would like you to follow below:

 

Step 1. Right click the Desktop

Step 2. Click on Graphic Options

Step 3. Click on Profiles

Step 4. Click on Video Profiles

Step 5. Select Default Profile

 

Please re-post if you still require additional support. Thank you for posting on the HP Forums. Have a wonderful day!



Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP


Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Tags (1)
Was this reply helpful? Yes No
ttank
New member
2 2 0 0
Message 3 of 5
Flag Post
HP Recommended

For Windows 10 the steps are slightly different. I can find the default profile. Any ideas?

 

Thanks,

Tim

Was this reply helpful? Yes No
ttank
New member
2 2 0 0
Message 4 of 5
Flag Post
HP Recommended

*can't find the default profile. Sorry.

 

 

Was this reply helpful? Yes No
WryRick
New member
1 1 0 0
Message 5 of 5
Flag Post
HP Recommended

Updated Skype on an HP laptop windows 7 Premium, had green screen video and audio was good.  Went into skype call drop down, video drop down and clicked on Video Settings.  there is an HP settings button.  enabled that and viola,,, good normal video again.

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation