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04-05-2009 03:44 PM
All of a sudden my Windows XP SP2 will not start: it is hanging with Windows logo and running bar.
In Safe mode I found the following in the Event Log:
The following boot-start or system-start driver(s) failed to load:
I did not installed any new software recently. I did manage in Safe mode to restore the system to a previous point but it did not help. I do have anti-virus software (CA), but could figure out how to run it in Safe mode -it does not appear in the task bar. I did downloaded (it does start in Safe mode with Networking) and run Stinger- no viruses found.
Any ideas appreciated.
04-06-2009 06:54 AM
Your whole problem is you internet security program. Remove it a see what happens.
Thanks for the suggestion. I'll try to remove it when I get home. However, in the link you included it is said CA would provide a fix in "new automatic update on December 13, 2006" . I first got my CA securty suite in 2008 and I keep it with auto updates, so I would think this issues should've been avoided in my version.
04-06-2009 08:46 AM
04-07-2009 12:13 PM
That was just for example. The errors your getting are related to CA.
I did a few things that finally fixed the problem.
For the benefit of those who may have similar problems, here is what I've done.
Firstly I unchecked in Startup utility all programs related to CA security. It did not help. Then I disconnected a printer and all other external to PC devices- did not help either. So, I enabled back CA programs in Startup. Then, I opened Microsoft Recovery Console by F10 and tried to follow HP-recommended procedure. I tried to run fixmbr /device/harddisk0, but it did not recognize this command, next I run chkdsk /f and answered Y to schedule a scan. Then I could not figure out how to exit command mode, so I just turned off PC with power button. When I turn it back on... surprise-surprise - Windows started. I did notice a note from CA that it updated successfully.
Probably chkdsk /f was the solution, although I did not have time yet to connect back all external devices. Possibly turning CA off and on could do something too.